About the position
As a key member of the King Soopers team, you will play a vital role in creating an outstanding customer experience through exceptional service. Your primary responsibility will be to establish and maintain a safe and clean environment that encourages our customers to return. You will assist the department manager in reaching sales and profit goals established for the department while monitoring all established quality assurance standards. Embracing the Customer 1st strategy is essential, as you will encourage associates to deliver excellent customer service and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. King Soopers, based in Colorado, has a rich history, having merged with The Kroger Company in 1983. Today, we proudly serve our customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams together with a passion for food and people, united by one common purpose: To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter, and we strive to provide the ingredients you need to create your own recipe for success at work and in life. If you are caring, purpose-driven, and eager to learn, your potential is unlimited. Whether you are seeking a part-time position or a new career path, we have a fresh opportunity for you. Join us today and become part of our King Soopers family!
Responsibilities
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages customer return.
- Assist the department manager in reaching sales and profit goals for the department.
- Monitor all established quality assurance standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
- Prepare bakery items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of bakery specials.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Use all equipment in the bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods according to food temperature logs and follow cooking instructions.
- Measure, prepare, and mix ingredients according to recipes, using a variety of kitchen utensils and equipment.
- Adequately prepare, package, label, and inventory ingredients in merchandise.
- Check product quality to ensure freshness and review 'sell by' dates, taking appropriate action.
- Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Understand the store's layout and be able to locate products when requested by customers.
- Stay current with present, future, seasonal, and special ads.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Perform the essential functions of this position with or without reasonable accommodation.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
- Current food handlers permit once employed.
Nice-to-haves
- Bakery experience.
- Retail experience.
- Second language (speaking, reading, and/or writing).
Benefits
- Opportunities for career growth and development.
- Flexible scheduling options.
- Employee discounts on products and services.
