BAKERY/CAKE DECORATOR

Kroger - Des Plaines, IL

Part-time - Entry Level

Des Plaines, IL

Food and Beverage Retailers

About the position

As a member of the Mariano's team, you will play a crucial role in creating an outstanding customer experience through exceptional service. Your responsibilities will include establishing and maintaining a safe and clean environment that encourages customers to return. You will assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. It is essential to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety in all interactions.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Use all equipment in the bakery such as refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store’s layout and be able to locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
• Adhere to all local, state, and federal health and civil code regulations.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.

Requirements

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Nice-to-haves

• Second language: speaking, reading and/or writing
• Ability to create an environment that enables customers to feel welcome, important, and appreciated.
• Experience in preparing bakery items and using proper bakery equipment.
• Knowledge of product quality checks and freshness standards.
• Experience in decorating cakes, pastries, cupcakes, cookies, and other bakery items.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.