BAKERY/CAKE DECORATOR

Metro Market - Shorewood Hills, WI

Part-time - Entry Level

Shorewood Hills, WI

11-50 employees

Gasoline Stations and Fuel Dealers

About the position

The Bakery/Cake Decorator position at Metro Market involves creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. The role supports the department manager in achieving sales and profit goals while adhering to quality assurance standards. The position emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety, and is part of a larger team dedicated to feeding the human spirit through food.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to customer inquiries and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Use all equipment in the bakery such as refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customers.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
• Adhere to all local, state, and federal health and civil code regulations.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions to notify store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.

Requirements

• Minimum retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Nice-to-haves

• Second language: speaking, reading and/or writing

Benefits

• Flexible scheduling
• Opportunities for career growth
• Employee discounts
• Health insurance options