BAKERY/LEAD CLERK

Mariano's - Westmont, IL

Full-time - Entry Level

Westmont, IL

Food and Beverage Retailers

About the position

The Bakery Lead Clerk at Mariano's is responsible for backing up the department manager and ensuring the smooth operation of the bakery department in their absence. This role involves mastering Standard Operating Procedures (SOPs) related to merchandising, scheduling, and customer service, while also contributing to the department's profitability and team development. The Lead Clerk is expected to embody the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Backup the department manager and oversee the department in their absence.
• Master Standard Operating Procedures (SOPs) including merchandising, order guides, and scheduling.
• Contribute to profit and people development within the department.
• Provide excellent customer service by welcoming, serving, and assisting customers.
• Ensure proper staffing to meet service levels and efficiently utilize labor.
• Operate equipment such as knives, box cutters, and pricing guns according to company guidelines.
• Communicate effectively with customers and respond to inquiries in a timely manner.
• Follow opening and closing procedures according to SOPs.
• Ensure adherence to storage and code dating SOPs for all products.
• Manage price changes and in-store transfers in the manager's absence.
• Remove and dispose of unsellable products from the department.
• Follow merchandising guidelines for displays, signage, and product packaging.
• Monitor product temperature and placement in coolers and freezers to maintain freshness.
• Oversee product portion control to meet SOPs.
• Ensure compliance with receiving procedures in the manager's absence.
• Proof, bake, glaze, top, and thaw products according to SOPs.
• Perform stocking duties, ensuring correct placement and refilling of products.
• Comply with food safety, sanitation, and safety regulations according to health codes.

Requirements

• High school diploma or GED.
• 1+ years of retail experience or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, and outgoing demeanor.
• Sound judgment and decision-making skills.
• Strong math skills, including basic algebra and geometry.
• Ability to read and interpret documents such as training manuals.
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers and employees.

Nice-to-haves

• Experience in a bakery or food service environment.
• Knowledge of food safety regulations and guidelines.

Benefits

• Health insurance options.
• Flexible scheduling.
• Employee discounts.