Bakery Lead

Metro Market - Brookfield, WI

Full-time

Brookfield, WI

Gasoline Stations and Fuel Dealers

About the position

The Bakery Lead is responsible for backing up the department manager and overseeing the bakery department in their absence. This role requires mastery of Standard Operating Procedures (SOPs) related to merchandising, scheduling, customer service, and people development, ensuring the department operates efficiently and profitably while upholding the company's core values.

Responsibilities

• Backup the department manager and oversee the department in their absence.
• Master Standard Operating Procedures (SOPs) including merchandising, order guides, and scheduling.
• Contribute to profit and people development.
• Provide excellent customer service and encourage teamwork among co-workers.
• Ensure proper staffing to meet service levels and efficient labor utilization.
• Operate bakery equipment according to company guidelines.
• Communicate effectively with customers and respond to inquiries in a timely manner.
• Follow opening and closing procedures according to SOPs.
• Adhere to storage and code dating SOPs for all products.
• Manage price changes and in-store transfers in the manager's absence.
• Remove and dispose of unsellable products from the department.
• Follow merchandising guidelines for displays, signage, and packaging.
• Monitor product temperature and placement in coolers and freezers.
• Oversee product portion control to meet SOPs.
• Ensure receiving procedures are followed in the manager's absence.
• Proof, bake, glaze, top, and thaw products according to SOPs.
• Perform stocking duties and ensure correct placement of stock.
• Comply with food safety, sanitation, and safety regulations.

Requirements

• High school diploma or general education degree.
• 1+ years of retail experience or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, and outgoing demeanor.
• Sound judgment and decision-making skills.
• Strong math skills, including basic algebra and geometry.
• Ability to read and interpret documents such as training manuals.
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers and employees.