Bakery Lead

Mariano's - Winnetka, IL

Full-time

Winnetka, IL

Food and Beverage Retailers

About the position

The position involves backing up the department manager and ensuring the smooth operation of the department in their absence. The role requires mastering the Standard Operating Procedures (SOPs) related to merchandising, order guides, scheduling, profit contribution, people development, and customer service, while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Oversee the department successfully in the manager's absence.
• Master the Standard Operating Procedures (SOPs) including merchandising, order guides, and scheduling.
• Contribute to profit and people development.
• Provide excellent customer service and ensure customer satisfaction.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment according to company guidelines.
• Communicate effectively with customers and respond to inquiries in a timely manner.
• Follow opening/closing procedures according to SOPs.
• Adhere to storage and code dating SOPs for all products.
• Ensure timely price changes and in-store transfers in the manager's absence.
• Remove and dispose of un-sellable products from the department.
• Follow all merchandising guidelines including display models and signage.
• Monitor temperature and placement of products in coolers and freezers.
• Oversee product portion control to meet SOPs.
• Ensure all receiving procedures are followed appropriately in the manager's absence.
• Proof, bake, glaze, top, and thaw products according to SOPs.
• Perform stocking duties ensuring correct placement and refilling of stock.
• Comply with food safety, sanitation, and safety regulations according to health code regulations.

Requirements

• High school diploma or general education degree.
• 1+ years' retail experience or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, and outgoing demeanor.
• Sound judgement and decision-making skills.
• Strong math skills including basic algebra and geometry.
• Ability to read and interpret documents such as training manuals.
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers and employees.