About the position
Welcome to Rouses! Our family-owned company has a long-standing commitment to provide our customers with the best quality, value, and service every time they shop our stores. Great people make a company a great place to shop, work, and build a career. Our team members are the foundation of who we are, why we have been successful for three generations, and the reason we will continue to thrive for generations to come. We are committed to being the area's leader in service, value, professionalism, and clean stores. Rouses is growing, and we're searching for leaders to grow with us. We look for leaders who can put the customer first, deliver results, develop talent, empower their teams, and create excitement to sustain our reputation as “Best Place to Work.” The Bakery Merchandiser is an extension of the Store Support Office staff based in the Bakery department team. They are a partner and resource to store leaders in the Bakery department, ensuring company processes, policies, and standards are effectively and consistently implemented. This role involves regularly visiting assigned stores to assess overall department performance, including customer service, profit performance, production, product presentation, inventory management, freshness standards, food safety, sanitation conditions, and team member scheduling. The individual in this position is self-motivated and requires limited direction to achieve their objectives. The position reports to the Bakery Director. Responsibilities include evaluating the departments using a standardized checklist through a continuous improvement lens, focusing on customer service, profitability, operations, merchandising, safety, and sanitation. The Bakery Merchandiser will reinforce best practices and standards with teams, explaining the “why” and the “how” to achieve results, offering training and support to facilitate performance improvement. They will also certify fresh Department Managers in Rouses Market processes and operations standards, communicate effectively with department managers and team members about department operations, and analyze budgeted and actual sales to determine opportunities and solutions. Additionally, they will collaborate with Managers to establish improvement plans, manage upward feedback, coach managers, test new products, and deliver exceptional customer service experiences while in stores.
Responsibilities
- Evaluating the departments using a standardized checklist through a continuous improvement lens; key focus areas include: customer service, profitability, operations, merchandising, safety and sanitation.
- Reinforcing best practices and standards with teams, explaining the 'why' and the 'how' to achieve results, offering training and support to facilitate performance improvement.
- Certifying fresh Department Managers in Rouses Market processes and operations standards.
- Communicating effectively with department managers and team members about department operations, new/changing processes, identified areas of focus, course correction and praise.
- Analyzing budgeted and actual sales, credits, labor hours and other levers to determine opportunities and solutions.
- Collaborating with Managers to establish improvement plans and track progress toward agreed-upon goals.
- Training department team members when new processes are introduced or as needs are identified.
- Managing upward feedback to the Bakery Manager, Store Director, RDO and the Bakery Director.
- Coaching managers on their strengths and opportunities for ensuring the success of their department.
- Testing new products and programs in partnership with the Bakery Director.
- Delivering exceptional customer service experiences while in stores.
- Completing required price checks, paperwork, forms, etc. accurately and on time.
- Recapping monthly physical inventory data and auditing the inventory process on-site, as needed.
Requirements
- Current Food Safety Management Certification, or the ability to acquire one within 90 days of hire.
- Strong knowledge of grocery retail Bakery department products and operations.
- 3+ years of experience in a Bakery leadership role.
- Strong oral and written communication skills.
- Proficiency using web apps.
- Able to work a flexible schedule.
- Valid driver's license, auto insurance and reliable transportation.
- Ability to pass a criminal background check, driving history check and drug screen.
Benefits
- Health savings account
- Health insurance
- Dental insurance
- 401(k)
- On-the-job training
- Vision insurance
- 401(k) matching
- Life insurance
