Balenciagaposted 9 months ago
Full-time • Mid Level
Austin, TX
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Associate Store Director at Balenciaga will play a pivotal role in leading the store's operations and driving sales performance. Reporting directly to the Store Director, this position is responsible for overseeing the Department Managers and the store sales team to ensure that all sales and key performance indicators (KPIs) are met or exceeded. The Associate Store Director will promote brand engagement among clients, ensuring that both quantitative and qualitative goals are achieved to maximize the store's potential. This role acts as a representative of the Store Director, fulfilling tasks assigned by both the headquarters and the Store Director, thereby ensuring alignment with the brand's strategic objectives. In this capacity, the Associate Store Director will assist in various operational functions, including floor coverage, visual merchandising, and client service. They will analyze sales results on a daily, weekly, and monthly basis, providing constant assessments to the Store Director and sharing relevant information with the store team. Understanding the local business environment and competition is crucial, as is providing high-quality feedback and reports to the Store Director. The Associate Store Director will also support the Store Director in implementing action plans and ensuring that the store team is updated on KPIs, providing necessary support to help them achieve these targets. As a talent leader, the Associate Store Director will create and maintain a positive work environment, embodying the brand's values and ensuring that the store team is aligned with these principles. They will motivate and challenge the team daily, assist in setting up team activities, and manage employee issues in collaboration with the Store Director and Department Managers. Attracting, developing, and retaining talent will be a key focus, as will supporting the sales team’s development through clear goal-setting and consistent feedback. In addition to operational and team management responsibilities, the Associate Store Director will act as a brand promoter, ensuring that the store atmosphere upholds Balenciaga's image and that client experiences are consistent with the brand's standards. They will oversee client engagement strategies, manage client complaints, and build a network to enhance client loyalty, particularly among high-value clients. Finally, the Associate Store Director will ensure compliance with all processes related to legal, safety, security, and sustainability, while maintaining a cost-conscious approach to store operations. This includes managing payroll, attendance, and inventory activities, as well as challenging and improving current processes to sustain growth and efficiency.

Responsibilities

  • Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
  • Analyze the results: daily, weekly, monthly and set up constant assessments
  • Support the Store Director in reporting all the relevant information to the HQs
  • Share the information with the store team
  • Know and monitor the business environment including local competition
  • Provide high quality feedback and requested reports to the Store Director
  • Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals
  • Implement action plans defined with the HQ and Store director and guarantee follow-up
  • Update store team on the KPIs and give them support to reach them
  • Create and maintain a positive work environment
  • Embody the brand behaviors and ensure that the store team is also aligned
  • Motivate and challenge the team on a daily basis
  • Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings
  • Partner with the Store Director and/or Department Managers on how to handle all employee issues
  • Attract, develop and retain talent
  • Manage the Department Managers and support them in their activities
  • Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback
  • Share the development plans with the Store Director and Operations Manager
  • Support the Store Director in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industries
  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
  • Promote the culture of the brand internally and externally
  • Oversee the clienteling approach following the guidelines provided by HQs
  • Ensure store atmosphere upholds brand image
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained
  • Follow up CEE and NPS scores and set up actions accordingly
  • Develop clienteling mindset and client's loyalty and retention from beginners to VIC
  • Assure the recruitment, development, retention of clients (from high qualitative data collection to 'one to one' relationship)
  • Guarantee excellent client experience in line with Balenciaga signature
  • Assure the measurement of 'in Store' actions on all channels (phone, mail, etc.)
  • Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly
  • Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs
  • Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines
  • Ensure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resources
  • Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
  • Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store
  • Opening and closing of the store
  • Oversee day-to-day operations of store
  • Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions
  • Process Payroll as directed by the company
  • Maintain store schedules
  • Ensure staff adheres to attendance and punctuality
  • Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date
  • Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner
  • Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team
  • Support Store director in managing inventories activities, warehouse stock and reports immediately any discrepancies
  • Manage inventory activities taking into account related inventory results in collaboration with the Operations manager
  • Manage warehouse stock and verify that it is in line with the Store's sales potential
  • Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness
  • Supervise the team planning

Requirements

  • At least 3 years of experience in a managerial position (minimum 10 people)
  • Significant sales experience in the luxury Retail industry
  • Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
  • High sensitivity to clients experience and loyalty
  • Precision, organizational skills, adaptability, openness, listening abilities, curiosity
  • High availability, responsiveness
  • Product and Fashion sensitivity
  • Mastering digital skills
  • Exceptional client service and interpersonal skills

Benefits

  • Opportunities for professional development within Balenciaga and the Kering group
  • Possibilities to learn and grow in a stimulating and fulfilling workplace environment
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