About the position
The Balenciaga Sales Associate is a pivotal role within our Scottsdale Fashion Square location, responsible for delivering exceptional customer service and embodying the brand's philosophy and values. This position requires a proactive approach to meet the individual needs and expectations of our clientele, ensuring that each customer receives a personalized shopping experience. As a Sales Associate, you will act as a brand expert, showcasing a deep understanding of Balenciaga's history, product offerings, and the overall client journey. In this role, you will be tasked with achieving both individual and store sales goals, contributing to the overall success of the business. You will maintain an organized and active client book, capturing meaningful data to enhance customer relationships and follow up on sales or client requests. Your ability to stay informed about current fashion trends and history will be essential in providing valuable advice to clients during their shopping experience. Collaboration is key in this position; you will work closely with your team members to foster open communication and propose effective solutions to challenges that arise. Additionally, you will contribute to the execution of daily operational tasks as directed by the company, ensuring that the store runs smoothly and efficiently. This role not only offers the chance to drive sales but also to grow professionally within the Balenciaga brand and the larger Kering group.
Responsibilities
- Ensure the achievement of individual sales and store goals, enhancing and developing the business.
- Provide an exceptional customer service experience and demonstrate a strong knowledge of the products as well as Balenciaga history and message in accordance with Balenciaga's client journey.
- Maintain an active, accurate, and organized client book with meaningful data you have captured, contact clients regularly and provide appropriate follow-up on all sales or client requests.
- Procure information about current trends and fashion history and weave into selling ceremony to discuss with clients and provide advice.
- Participate in a team environment; foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
- Contribute to the execution of daily operational tasks per company directives.
Requirements
- 3+ years of experience in a similar role, preferably within other retail or fashion companies.
- Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written).
- Proven ability to drive results in a selling role, exceeding individual and store goals.
- Commercial awareness and strong business acumen through a genuine passion for the fashion industry.
- Strategic vision in order to develop the business and high level of personal performance.
Benefits
- Opportunities for professional development within the House or in the Kering group.
- A stimulating and fulfilling workplace environment.
