Bangor Payroll HRIS Specialist

About the position

The position is responsible for a variety of duties involving the setup of new clients for HRIS products and services. This includes employee relations, creating, implementing, and maintaining personnel policies and procedures, performance management, compensation, regulatory compliance, leaves of absence administration, and recruitment. The role works with other members of the Implementation team to address customer needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. Additionally, the position assists Payroll Specialists when existing customers add products and conducts client training sessions to enhance user understanding of remote PC input software applications. The role also ensures that Bangor Payroll and its new clients are in compliance with local, state, and federal regulations.

Responsibilities

• Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with client setup and training
• Builds and audits HRIS Administration, Applicant Tracking, Onboarding, Performance Management, and Benefits Administration in human resource software application
• Assists clients with HRIS set-up, communication, and functionality
• Researches various HRIS issues for internal and external clients
• Maintains in-depth knowledge of HRIS product, features, and usage
• Builds client setup in payroll software application with basic earnings and deductions
• Performs employee setups and audits in payroll software application
• Transfers prior wages paid to current payroll and performs test payrolls
• Ensures accurate and timely completion of the client setup process
• Designs solutions for client interfaces
• Independently researches client questions and explores technologies to provide solutions
• Frequently performs remote training and on occasion, on-site training for new clients
• Identifies and recommends modifications to processes for efficiency gains
• Cross-trains in other Bangor Payroll departments to assist when needed
• Communicates directly and professionally with internal and external clients, providing exemplary customer service
• Communicates with clients via phone and email to assist with technical, navigational, human resource, and payroll related inquiries
• Conducts on-site interviews to gather company and employee human resource data for new clients
• Analyzes current client methods of human resource management and payroll and facilitates implementation of solutions
• Stays current on human resource regulations and trends
• Assists in ensuring compliance with local, state, and federal regulations
• Demonstrates attention to detail and accuracy, committed to excellence, and continuously looks for improvements
• Prioritizes tasks and demonstrates excellent time management skills
• Participates in training and educational opportunities for professional and personal development
• Interacts harmoniously and effectively with others, focusing on teamwork
• Accepts new projects and strives to become a subject matter expert
• Conforms to acceptable punctuality and attendance standards
• Performs additional duties as requested
• Maintains strict confidentiality

Requirements

• High school diploma or equivalent required; college in Human Resource Management, Business, Information Technology or related area preferred
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, and oral and written communication skills required
• Ability to work with little supervision
• aPHR (Associate Professional in Human Resources) preferred
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Proficiency in Microsoft Word, Excel, and Outlook

Benefits

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training