Bank Account Customer Service PM Shifts

$35,360 - $39,478/Yr

Discover Financial Services - West Valley City, UT

Full-time - Entry Level

Remote - West Valley City, UT

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Bank Account Customer Service position at Discover Financial Services is a remote role focused on providing exceptional customer service through various communication channels. Employees will handle routine inquiries and problems, utilizing effective communication and problem-solving skills. The role emphasizes a collaborative culture and offers opportunities for growth within a leading digital banking and payments company.

Responsibilities

• Handle routine customer service inquiries and problems via telephone, digital, or chat channels.
• Utilize standard screens, scripts, and procedures to respond to customer questions.
• Navigate a computerized system for troubleshooting customer inquiries.
• Manage and escalate risk and customer-impacting issues to management.
• Assist over 100+ customers per day in a fast-paced environment.
• Utilize empathy and effective communication skills when responding to inquiries.
• Document customer inquiries using multiple systems.

Requirements

• High school diploma or GED required.
• 1+ years of customer service experience preferred.
• Excellent verbal communication and problem-solving skills.
• Ability to multi-task effectively.

Nice-to-haves

• Experience in live chat support.

Benefits

• AD&D insurance
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Health savings account
• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Recognition Program
• Education Assistance
• Family Support Programs