USAA - Charlotte, NC
posted 3 months ago
The Deposit Originations Agile Product Owner Lead at USAA is responsible for building and maintaining a best-in-class omnichannel account opening experience. This role is crucial in enhancing USAA's account application pull-through rate while ensuring a world-class member experience. The lead will be accountable for risk management components within the Open an Account space, which includes issue management, control testing, process mapping, and ensuring that the modernized application aligns with USAA's risk appetite. The position requires collaboration with various teams, including Digital, Contact Center, Data, IT, and Enterprise partners, to drive decisions and prioritize the work for the Apply for an Account backlog. In this role, the Agile Product Owner Lead will work directly with the Bank agile team to prioritize work that derives business outcomes while delivering on team commitments. The individual will act as the 'voice of the end-user', bringing a data-driven approach to decision-making and impediment removal. The position also involves setting product and value stream direction, ensuring alignment with key stakeholders across the organization, and fostering a culture of transparency and learning. The lead will proactively seek opportunities for testing, learning, continuous improvement, and quality enhancement. The role requires a flexible work environment, with the expectation of being in the office four days a week. The position can be based in various locations, including San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL. However, relocation assistance is not available for this position.