USAA - San Antonio, TX
posted 3 months ago
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Lead Agile Product Owner for the Bank Member Experience and Complaints group, you will play a crucial role in ensuring that the voice of the customer is strongly represented in our agile processes. You will work directly with the Bank agile team to prioritize work that drives business outcomes while delivering on the team's commitments. Your responsibilities will include making decisions and prioritizing the team backlog to align with the business strategy, ensuring that the end-user's needs are at the forefront of our product development. In this role, you will be accountable for setting the product and value stream direction, ensuring alignment with key stakeholders across the organization. You will establish a culture rooted in transparency and learning, seeking opportunities for continuous improvement and quality enhancement. Your data-driven approach will be essential in decision-making, including strategic priorities and funding allocation. You will also be responsible for maintaining a groomed backlog of user stories, optimizing the flow of value, and removing impediments that may hinder the team's progress. This position requires a proactive approach to customer feedback, allowing you to better understand their needs and ensure that we deliver real value to the marketplace. You will lead projects with notable risk and complexity, developing strategies for successful execution while anticipating business and regulatory issues. Your expertise in process improvement and project delivery will be vital in driving innovative change and enhancing our customer experience.