USAA - Tampa, FL
posted 3 months ago
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Senior Agile Product Owner in our Bank Digital and Transformation Team, you will play a crucial role in enhancing our mobile and online banking experiences. This position requires a passion for building best-in-class digital customer experiences and a commitment to innovation and member-centricity. You will collaborate closely with technology, design, content, data analytics, and business partners to create and improve our banking solutions. Your role will involve acting as the 'voice of the end-user', utilizing a data-driven approach to make informed decisions about experience improvements and to remove impediments that may hinder progress. You will also be responsible for establishing a culture of transparency and learning within the Bank agile team, focusing on continuous improvement and quality in our processes and products. In this position, you will be accountable for communicating and driving the vision and strategy to key stakeholders and team members. You will work closely with the Team-of-Teams Lead to clarify and align on business strategies, goals, and objectives, translating these into a clear vision for the agile team. Your responsibilities will include maintaining a groomed backlog of user stories, optimizing the flow of value through the agile environment, and proactively seeking customer feedback to ensure that we deliver end-user value. You will also be expected to identify opportunities for continuous improvement and make recommendations to leadership, while ensuring that risks associated with business activities are effectively managed in accordance with compliance policies. This role requires a strong analytical mindset, advanced knowledge of process engineering methodologies, and the ability to communicate complex concepts effectively. You will be expected to lead functional agile teams or projects with moderate resource requirements and complexity, ensuring that we meet our objectives and deliver high-quality results. The position is based in one of several locations, including Tampa, FL, and requires in-office attendance four days a week, with no relocation assistance available.