About the position
As an ACH Processor at Calculated Hire, you will play a crucial role in managing routine and non-routine transactions, addressing inquiries from internal business partners and external customers, and conducting audit reconciliation activities. This position is designed for individuals who can efficiently resolve issues in accordance with bank and industry standards, focusing on a time horizon of up to three months. You will be expected to follow established procedures to address inquiries and issues, ensuring that all transactions are processed accurately and in a timely manner. Your responsibilities will include processing transactions, performing audit and reconciliation activities, and resolving discrepancies that may arise from non-routine situations. You will be tasked with investigating complex issues and may need to escalate them to senior team members when necessary. Building productive relationships within the line of business and other functions is essential, as you will need to collaborate with various teams to ensure the delivery of quality and efficient fulfillment activities. In addition to transaction processing, you will be responsible for monitoring service delivery performance and production processes, providing reports to management to optimize operational effectiveness. Delivering exceptional customer service is a key component of this role, as you will be expected to build trust through responsive and knowledgeable support. You will also need to adhere to all regulatory and bank requirements, ensuring compliance with policies and procedures to safeguard customer information and prevent fraud. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks in a fast-paced environment. You will be expected to demonstrate behaviors consistent with the bank's values and contribute to customer confidence and satisfaction by ensuring timely and accurate processing of transactions.
Responsibilities
- Process and fulfill transactions in accordance with established priorities and deadlines.
- Resolve discrepancies and exceptions that deal with non-routine situations.
- Investigate complex issues and make recommendations to senior team members.
- Enable productive relationships within the line of business and other functions.
- Provide advice to internal business partners and peers to support process completion.
- Escalate issues that require resolution by more senior team members.
- Identify potential risk situations and make recommendations or escalate to the manager.
- Review transactions for compliance with regulatory and bank requirements.
- Monitor production logs and schedules to ensure key controls are followed.
- Deliver exceptional customer service that builds trust through responsive support.
Requirements
- 2 to 3 years of related experience preferred.
- Good knowledge of standard desktop applications used by the business unit.
- Good understanding of the business unit's key products and services, processes, and controls.
- Good understanding of the business unit's risk and regulatory requirements.
- Good analytical and problem-solving skills.
- Good investigation skills.
- Good prioritization and organizational skills.
- Good customer service and relationship management skills.
- Good written and oral communication skills.
- Ability to multi-task in a fast-paced environment.
Nice-to-haves
- Experience in ACH processing (1 year preferred).
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
