This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Sales and Service Representative at First Citizens is a customer-facing role responsible for processing transactions and addressing customer service requests within the branch. This position emphasizes customer engagement, education about banking services, and supporting sales efforts by identifying opportunities for referrals to bank partners. The role requires adaptability, strong communication skills, and the ability to work collaboratively within a team. As a float position, it involves travel to multiple branches in the area, ensuring coverage and support across locations.
Responsibilities
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs
Requirements
- High School Diploma or GED
- 6 months customer service experience
- Must possess a valid driver's license
- Financial literacy
- Knowledge of retail banking products and services
Nice-to-haves
- Sales experience
Benefits
- Comprehensive benefits program for full-time associates (20+ hours)
- Customized offerings designed to support families
