First Citizens Bank - Matthews, NC
posted 3 days ago
Full-time - Entry Level
Matthews, NC
Credit Intermediation and Related Activities
About the position
Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
Responsibilities
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements
- High School Diploma or GED
- 6 months customer service experience
- Must possess a valid driver's license
Nice-to-haves
- Sales License or Certification
Benefits
- Competitive benefits program
- Quality benefits designed to meet the needs of associates
