Bank Operations Processor

$42,640 - $46,800/Yr

Oneunited Bank - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Credit Intermediation and Related Activities

About the position

The Bank Operations Processor is responsible for servicing high-risk and time-sensitive functions within the Service Fulfilment unit of Central Operations. This role involves fulfilling requests in a timely manner while adhering to regulatory and legal requirements associated with various banking operations, including legal orders, remote check deposits, and online banking operations. The position requires strong organizational skills, good judgment, time management, and a commitment to excellent customer service.

Responsibilities

• Monitoring and processing checks received as a remote deposit.
• Posting incoming wires and managing online banking and remote deposit access and limits.
• Responding to subpoenas and processing holds for garnishments.
• Opening new accounts and servicing online and listing service accounts.
• Processing and researching Reg. E claims and managing inactive account notices.
• Servicing help desk tickets and processing return mail.
• Responding to and resolving customer electronic fund transfer disputes within regulatory guidelines.
• Performing research as required to resolve help desk tickets.
• Reviewing and reconciling remote deposit transactions and general ledger postings.
• Preparing escheatment reports and processing responses to escheatment letters.
• Communicating with branch staff, finance department, and customers to promote exceptional customer service.

Requirements

• Minimum high school education.
• Minimum of five years of banking experience, preferably in an operations setting.
• Excellent communication skills, both written and oral.
• Proficient in computer skills including Word, Excel, and other bank-related software.
• Comprehension of branch and back office operations, policies, regulations, systems, standards, and procedures.
• Ability to recognize and identify possible fraud and other potential loss situations.
• Ability to perform assigned functions in a multi-state and multi-bank environment.
• Ability to arrange and plan duties to meet regulatory and bank deadlines.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance