Bank Operations Specialist (Intermediate)

$43,680 - $59,980/Yr

USAA - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

As a dedicated Bank Operations Specialist at USAA, you will support various banking operations including Deposit Operations, Card Services, Cash Management, and Loan Servicing. This role is crucial for driving operational efficiency and ensuring compliance with banking regulations while providing quality service to internal customers and members. You will be responsible for researching and reconciling bank accounts, fulfilling banking transactions, and adhering to established guidelines and frameworks.

Responsibilities

• Provide operational bank support by fulfilling a variety of banking transactions on member accounts and/or other applicable accounts while meeting service level objectives.
• Research member banking issues within banking processes guidelines to resolve exceptions and provide adjustments within given authority.
• Adhere to general ledger guidelines and other applicable banking processes to resolve outstanding banking reconciliation items ensuring Bank compliance rules and regulations are followed.
• Communicate with or represent the area as a liaison with USAA entities, processors, banks, vendors, and internal staff.
• Prepare standard correspondence and reports.
• Provide assistance to team members.
• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma required.
• Minimum 1 year of banking or financial services experience within fraud or operational experience in one or more of the following areas: check, wire, ACH, card, ID theft, corporate security investigations, risk, compliance, internal audit or other related experience.
• Developing knowledge of MS Office and applicable systems.
• Demonstrated experience troubleshooting problems and offering a proactive approach to resolve issues.
• Ability to multi-task and complete work assignments within a tight schedule.
• Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, REG E, UDAAP/UDAP.

Nice-to-haves

• Minimum 2 years' fraud experience
• Knowledge and understanding of bank regulatory and compliance requirements.
• Knowledge and understanding of fraud disputes and/or fraud recoveries experience.
• Knowledge of regulatory requirements and charge off process.
• Knowledge of general ledgers and money movement.
• Strong communication skills, attention to detail and passion for excellence.
• US military experience through military service or a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.