About the position
The Banking Associate is a professional in banking, playing a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The Banking Associate performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. In this position, the Banking Associate delivers end-to-end advice that customers expect by building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. Utilizing TD's systems and tools, the associate engages with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. Understanding customer financial needs is crucial to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. The role requires accurately completing everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert. The Banking Associate connects with customers, provides financial advice, and deepens relationships through lead management activities, including the creation and management of self-generated leads, managing received partner/retail to retail referral leads or campaign leads, customer outreach, setting and/or hosting appointments, and lead prioritization. The position also involves ensuring compliance with internal/external audit and regulatory requirements, providing prompt and comprehensive responses to all external audit, regulator, and compliance requests and findings, and maintaining appropriate records of action plans. The Banking Associate is expected to contribute to a positive work environment by aligning with TD's Model, Brand, and Culture, participating fully as a member of the team, and actively seeking opportunities to improve the delivery of work with high attention to quality standards.
Responsibilities
- Accurately complete everyday banking transactions on the teller line or platform.
- Open new accounts and educate customers on all banking products and services.
- Build trust with customers through educational content and tools.
- Provide consultative support and proactive insights to customers.
- Utilize TD's systems and tools to engage with customers and deepen relationships.
- Identify customer financial needs and promote appropriate products and services.
- Manage customer outreach activities, including setting appointments and prioritizing leads.
- Ensure compliance with internal/external audit and regulatory requirements.
- Contribute to a positive work environment and participate as a team member.
Requirements
- High school diploma or GED.
- 1 year experience working with customers in any capacity, demonstrated through volunteering, education, or military experience.
- Demonstrated customer service skills preferred.
- Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
- Teller experience preferred.
- Strong organizational skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with the ability to be concise, clear, and consistent.
- Demonstrated effective problem-solving skills.
- Ability to schedule and prioritize work independently and within deadlines.
- Proficient in Microsoft Office.
Nice-to-haves
- Notary License preferred.
Benefits
- Competitive compensation and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
- Employee banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
