About the position
The Banking Associate is a professional in banking who plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The Banking Associate performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. In this position, the Banking Associate delivers end-to-end advice that customers expect by building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. Utilizing TD's systems and tools, the associate engages with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain customers. Understanding customer financial needs is crucial to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner, all while ensuring a positive customer experience. The role also involves accurately completing everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating them on products, services, and tools or referring them to the appropriate expert. The Banking Associate connects with customers, provides financial advice, and deepens relationships through lead management activities, including the creation and management of self-generated leads, managing received partner/retail to retail referral leads or campaign leads, customer outreach, setting and/or hosting appointments, and lead prioritization. Overall, the Banking Associate is expected to consistently provide legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers, establishing and nurturing customer relationships, and ensuring compliance with all regulations, policies, and procedures.
Responsibilities
- Accurately complete everyday banking transactions on the teller line or platform.
- Open new accounts and educate customers on all banking products and services.
- Build trust with customers through educational content and tools.
- Provide consultative support and proactive insights to customers.
- Utilize TD's systems and tools to engage with customers and deepen relationships.
- Identify customer financial needs and promote appropriate products and services.
- Manage self-generated leads and partner referral leads effectively.
- Schedule and manage client meetings to reduce wait times for bankers.
- Engage in lobby leadership and assist with customer inquiries and appointments.
- Ensure compliance with internal/external audit and regulatory requirements.
Requirements
- High school diploma or GED.
- 1 year of experience working with customers in any capacity, preferably in banking or customer service.
- Demonstrated customer service skills.
- Ability to work during operating hours, including evenings, weekends, and holidays.
- Teller experience preferred but not required.
- Strong organizational skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills, concise and clear.
- Effective problem-solving skills.
- Ability to schedule and prioritize work independently.
- Proficient in Microsoft Office.
Nice-to-haves
- Notary License preferred.
- Experience in a banking environment.
Benefits
- Base salary and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
