First Horizon - Plano, TX
posted 20 days ago
Full-time - Mid Level
Plano, TX
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
The Banking Center Manager II at First Horizon Bank is a leadership role focused on managing a banking center, driving business development, and ensuring high-quality customer service. The manager will engage with the community, oversee banking operations, and lead a team to achieve financial goals while maintaining compliance with regulations.
Responsibilities
- Lead business development efforts in the market area through proactive sales calls and networking.
- Engage with local civic organizations and community groups to enhance the bank's presence.
- Train and motivate personnel to meet customer service standards and profit goals.
- Collaborate with retail administration to develop and implement branch activities.
- Maintain appropriate staffing levels to ensure high-quality customer service.
- Monitor production standards for efficiency and effectiveness.
- Ensure compliance with regulatory standards.
- Control operational and administrative expenses.
- Resolve customer service issues professionally.
- Represent the company at civic and community events.
Requirements
- Bachelor's degree in a relevant field.
- 5+ years of retail banking experience.
- 1-2 years of related experience or equivalent education and experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to pass a background credit check and comply with the S.A.F.E Mortgage Licensing Act.
Benefits
- Wellness program
- Health savings account
- Health insurance
- Dental insurance
- Tuition reimbursement
- Parental leave
- 401(k) with 6% match
- Vision insurance
- 401(k) matching
