Banking Center Manager

First Horizon - Memphis, TN

Full-time - Mid Level

Memphis, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Banking Center Manager is responsible for overseeing all banking center employees and managing day-to-day operations to ensure safety, operational soundness, and excellent service levels. This role emphasizes a sales-oriented culture, focusing on the development of new and existing customer relationships while leading a team to achieve sales goals and maintain compliance with banking regulations.

Responsibilities

• Manage all banking center employees and supervise daily operations.
• Ensure safety and operational soundness of the banking center.
• Develop and maintain a sales-oriented environment.
• Host weekly staff sales meetings to review sales efforts and goals.
• Provide training, guidance, and support to teammates.
• Supervise staff, delegate duties, and ensure compliance with policies and procedures.
• Underwrite and authorize loans within company guidelines.
• Create work schedules and communicate information effectively.
• Document calls, referrals, and cross-selling opportunities.
• Create quarterly and annual reports on business unit operations.
• Assist subordinates in resolving difficult accounts.
• Complete compliance and regulatory training on time.
• Participate in special projects and assignments as needed.
• Build personal relationships with customers and understand their financial needs.
• Educate customers about financial strategies and First Horizon products.
• Analyze customer financial information to identify needs and opportunities.
• Manage own sales activities and set goals for selling and cross-selling.
• Collaborate with internal business partners to enhance customer service.

Requirements

• Bachelor's degree and two or more years of high-performing sales experience.
• Experience in a financial services environment is a plus.
• Proven leadership ability, supervising two or more subordinate employees.
• Willingness to acquire Wealth Management licenses as needed.

Nice-to-haves

• Experience in financial planning and analysis.
• Strong understanding of banking center operations and general bank operations.
• Ability to coach and counsel banking center employees effectively.

Benefits

• 401(k) with 6% match
• Dental insurance
• Health insurance
• Health savings account
• Parental leave
• Tuition reimbursement