Banking Center Manager

First Horizon - Lafayette, LA

Full-time - Manager

Lafayette, LA

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Banking Center Manager will lead a team at First Horizon Bank, focusing on business development, client relationship management, and overseeing all banking center functions. This role requires active community involvement and ensuring high-quality customer service standards while meeting regulatory compliance and operational goals.

Responsibilities

• Develop business in the market area through proactive sales calls and networking to meet or exceed consumer and business loans, deposits, and fee income goals.
• Engage with local civic organizations and community groups to enhance market presence.
• Train and motivate personnel to achieve high-quality customer service standards and profit goals through proactive sales.
• Collaborate with support groups to identify and implement activities within the branch market area.
• Maintain appropriate staffing levels to ensure high-quality customer service.
• Monitor production standards for efficiency.
• Ensure compliance with regulatory standards.
• Control operational and administrative expenses.
• Resolve customer service issues effectively.
• Represent the company professionally at civic and community events.

Requirements

• Bachelor's degree
• 1-2 years of related experience or equivalent combination of education and experience
• Experience with Microsoft Word, Excel, and Outlook
• Ability to pass a background credit check
• Compliance with the S.A.F.E Mortgage Licensing Act of 2008 and related regulations.

Benefits

• Medical with wellness incentives
• Dental and vision insurance
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match