Banking Center Manager

First Financial Corporation Indiana - Greencastle, IN

Full-time - Manager

Greencastle, IN

Rental and Leasing Services

About the position

Assist the Company in accomplishing our vision: to satisfy all of our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses. Our Expectations for our Banking Center Managers: Along with the rest of the Branch Management team, Banking Center Managers are the face of our company and represent First Financial Bank in the community. BCMs are responsible for leading and managing the sales and service process of their assigned Banking Center to ensure sales and service goals are met. Our best BCMs develop and cultivate long-term customer relationships, ensuring high retention. They maximize Banking Center success by developing, cultivating, and maintaining a multi-functional, multi-talented team. They implement and reinforce strategies to increase revenue and control expense. Our best BCMs work with management and staff to manage risk by ensuring compliance to retail banking directives, corporate policies, human resources policies and government regulations. They manage employee performance, and provide leadership through recognizing, coaching, and developing their team, while promoting teamwork across all organizational lines of business. Along with adequately fulfilling all designated supervisory duties, our best BCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, BCMs may serve as a Teller and process customer transactions. An excellent BCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. BCMs should spend minimal time in the teller line.

Responsibilities

• Manage the supervision of the internal operations of the branch to ensure goals and standards are met, procedures are followed and that the branch operates efficiently.
• Ensure branch employees understand policies, procedures, and programs.
• Participate in planning and organizing branch operations.
• Ensure records are maintained and various reports are prepared properly and on schedule.
• Ensure branch adheres to security procedures.
• Provide customers with assistance and service on a wide variety of general banking matters.
• Assist customers make appropriate buying decisions.
• Open all types of accounts; demonstrate appropriate knowledge of features and benefits of all accounts.
• Assist branch staff with customer transactions including approving transactions outside teller and new account representative positions.
• Originate, process/underwrite and close consumer loans in accordance with loan authority and Bank policy.
• Develop and maintain a small business and mortgage referral system for qualified customers.
• Manage the daily supervision of staff.
• Conduct yearly performance reviews and necessary staff development.
• Communicate effectively with staff and regional managers.
• Set operating budget and manage expense control.
• Develop and expand customer call plans for assigned client base and for prospective clients.
• Review business trends and advise clients regarding expected fluctuations and economic changes.
• Maintain active and up-to-date customer files for assigned clients and prospective clients.

Requirements

• Bachelor's degree preferred, knowledge of all distribution and segment operations / product / services and corporate policy and banking directives.
• Five or more years of banking experience with previous branch management experience.
• Proven experience demonstrating the development of customer relationships, the cultivation of referral sources, and the development of new account relationships.
• Demonstrated ability to exceed sales goals.
• Proficient in sales and service techniques including teleconsulting, closing a sale, proactive selling, networking, and cold calling.
• Demonstrated ability to effectively lead, motivate, and develop employees with positive results.
• Excellent problem solving and interpersonal skills.
• Strong written and oral communication skills.
• Must be able to work in a time sensitive environment, working varied hours in a flexible schedule.
• Related work experience / training could substitute for some of the educational requirements.
• Professional dedication.