Banking Center Operations Specialist - RGV Upper Valley Floater

Texas Regional Bank - Mission, TX

Full-time - Entry Level

Mission, TX

Credit Intermediation and Related Activities

About the position

The Banking Center Operations Specialist plays a crucial dual role within the banking center, providing both Teller and New Account services. This position is essential for delivering high-quality customer service and ensuring a positive banking experience for all customers. The Specialist is responsible for a variety of tasks including opening and closing personal and commercial accounts, maintaining accounts, and processing teller transactions. These transactions encompass cashing checks, receiving and processing deposits, withdrawals, transfers, and balancing the teller cash drawer. Additionally, the Specialist will answer phones, manage safe deposit entries, address customer inquiries, resolve account-related issues, and provide assistance as needed. This role requires a high level of interaction with both customers and employees, necessitating effective communication skills. Accurate and timely processing of transactions and requests in accordance with established teller policies and procedures is critical. The New Accounts duties include being well-versed in the bank's available products and services, opening and closing accounts using the Business Process Manager software, discussing new account documentation with customers, ordering checks and debit cards, and preparing documentation for new accounts under the bank's CIP/BSA policies. The Specialist will also follow up on requests from clients and loan officers promptly, deposit funds received from customers, and execute wire transfers while providing information regarding interest rates and account charges. In the Teller capacity, the Specialist will operate and maintain a cash drawer, process various transactions, maintain accurate transaction details, prepare daily general ledger entries, and assist with daily balancing of the coin machine. Promoting and cross-selling the bank's products and services is also a key responsibility, along with maintaining positive relations with all contacts, customers, and potential customers. Compliance with all department and company policies and procedures is mandatory, as is support for the bank's Vision, Mission, Core Values, and organizational structure.

Responsibilities

• Provide high-quality customer service and a positive banking experience for all customers.
• Open and close personal and commercial accounts.
• Maintain accounts and process teller transactions including cashing checks, receiving deposits, and withdrawals.
• Balance the teller cash drawer and prepare daily general ledger entries.
• Answer phones and manage safe deposit entries.
• Resolve customer inquiries and account-related issues.
• Be well-versed in the bank's available products and services.
• Open and close accounts using Business Process Manager software.
• Discuss new account documentation with customers and order checks and debit cards.
• Prepare documentation for new accounts under the bank's CIP/BSA policies.
• Follow up on requests from clients and loan officers in a timely manner.
• Deposit funds received from customers and execute wire transfers.
• Promote and cross-sell the bank's products and services.
• Comply with all department and company policies and procedures.

Requirements

• High School Diploma or GED and at least one year of banking experience working in new accounts, as a teller, or in lending.
• At least six months of cash handling experience.
• Strong customer relations and interpersonal skills.
• Ability to type, use a computer efficiently, and use a 10-key calculator.
• Proficiency with Microsoft Office Suite.
• Ability to handle large quantities of currency while maintaining accuracy.
• Good problem-solving skills and solid decision-making abilities.
• Effective communication skills and ability to prioritize and organize work activities.
• Mental concentration for handling frequent interruptions and working in a fast-paced environment.

Nice-to-haves

• Experience with Business Process Manager software.
• Knowledge of federal and state regulations related to banking.