Banking Customer Service Representative

TEKsystems - Airway Heights, WA

Full-time - Entry Level

Airway Heights, WA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Banking Customer Service Representative at TEKsystems is responsible for providing exceptional client service, resolving problems, and supporting clients with online and mobile banking transactions. This role involves proactive assessment of client needs, cross-selling products, and ensuring compliance with policies and regulations.

Responsibilities

• Provide exceptional client service and resolve problems and errors.
• Support clients and branches for online and mobile banking and loan-related transactions.
• Contribute to department service quality goal achievement.
• Assess client service needs and resolve inquiries while providing account information.
• Expand existing client relationships by cross-selling products and services or referring clients to sales staff.
• Utilize computerized systems to gather information, troubleshoot, and track calls.
• Comply with policies, procedures, security requirements, and government regulations.

Requirements

• Proven ability to provide professional, accurate, and responsive client service.
• Effective verbal and written communication skills, including proper phone and email etiquette.
• Experience in effective sales and referrals.
• Strong negotiation, customer service, and time management skills.
• Ability to handle multiple tasks simultaneously and work in a busy team environment.
• Knowledge of federal and state laws and regulations relating to deposit accounts and operations.
• Proficient in Microsoft Office products and ability to manage multiple computer applications simultaneously.

Benefits

• Medical, Dental & Vision
• 401(k)/Roth
• Basic/Supplemental Life & AD&D
• Short and long-term disability
• HSA & DCFSA
• Transportation benefits
• Employee Assistance Program
• Company Paid Time off or State Sick Leave