Banking Operations Specialist II - New Accounts

$41,600 - $54,080/Yr

Everbank - Irvine, CA

Full-time - Entry Level

Irvine, CA

Credit Intermediation and Related Activities

About the position

The Banking Operations Specialist II position at EverBank is integral to the daily operations of both consumer and commercial banking. This role involves performing a variety of administrative and transactional banking tasks, which include assisting with service transactions, supporting multi-channel inbound referrals, and verifying daily proofs. The specialist is responsible for processing payments that may require interpretation or deviation from standard procedures. Working under moderate supervision, the specialist collaborates with other banking professionals to ensure that critical tasks are completed in a timely manner. Additionally, this position may involve implementing new strategies to streamline processes and enhance efficiency within the department. In this role, the specialist will answer service and referral calls, responding to customer inquiries and assisting with service transactions. They will verify that daily proofs and reconciliations comply with corporate accounting and control policies, ensuring the accuracy of payments, tickets, and online entries. The specialist will also provide solutions to customer, branch, or bank inquiries, escalating issues as necessary. They will consider multiple resources and records when investigating customer inquiries and handle more complex transactions while balancing general ledger accounts. It is crucial for the specialist to ensure that all work is safeguarded and controlled in accordance with banking policies and procedures.

Responsibilities

• Answers service and referral calls and responds to customer questions and assists with service transactions.
• Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.
• Validates accuracy of payments, tickets and online entries.
• Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.
• Considers multiple resources and records when investigating customer inquiries.
• Handles more complex transactions and balances general ledger accounts.
• Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Requirements

• High School diploma preferred.
• No prior experience required, but 2+ years of bank branch experience is preferred.
• Prior data entry experience is beneficial.
• Understanding of opening new accounts, funding processes, account processing and maintenance is preferred.
• Knowledge of banking regulations including KYC, AML, and OFAC requirements is advantageous.
• Strong communication and detail-oriented skills are essential.

Nice-to-haves

• 2+ years of bank branch experience
• Prior data entry experience
• Understanding of opening new accounts, funding processes, account processing and maintenance
• Knowledge of banking regulations including KYC, AML, and OFAC requirements
• Strong communication and detail-oriented skills

Benefits

• Health insurance
• Wellness programs
• Work-life balance offerings
• Competitive wages
• Comprehensive Total Rewards package