Banking Product Support - Deposits Analyst (Open)

$69,390 - $113,120/Yr

Disability Solutions - Little Rock, AR

Full-time - Entry Level

Little Rock, AR

Administrative and Support Services

About the position

The world of finance moves fast, and at FIS, we're faster. Our teams are empowered to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS? In this role, you will utilize your expertise in the business of banking. Our most successful team members have extensive banking backgrounds and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer's life cycle. The Client Support team is a highly collaborative organization that works together to help our clients be successful. Our team is comprised of experienced bankers that not only understand how to use our software but how it applies to the business of banking. We are focused on handling client issues, resolving with urgency any errors they encounter. Most of our time is spent helping clients with their inquiries; helping them to better understand how to use our software so that they can best serve their customers. In this position, you will be responsible for handling customer inquiries and resolving support issues such as financial transactions, operational controls, operational compliance, and statements and notices. You will provide expert, in-depth product support to the customer, recreate client issues in FIS test environments to provide the best solution to the reported problem, and anticipate next steps in what the client is trying to accomplish by asking probing questions. You will troubleshoot problems with software applications and recommend corrective action, as well as document customer information and recurring issues to support product quality programs and product development.

Responsibilities

• Handling customer inquiries and resolving support issues such as financial transactions, operational controls, operational compliance, statements, and notices.
• Providing expert, in-depth product support to the customer.
• Recreating client issues in FIS test environments to provide the best solution to the reported problem.
• Anticipating next steps in what the client is trying to accomplish by asking probing questions.
• Troubleshooting problems with software applications and recommending corrective action.
• Documenting customer information and recurring issues to support product quality programs and product development.

Requirements

• The ability to work independently and be a self-starter.
• Excellent communication skills (written and verbal).
• Strong problem-solving and research skills.
• Ability to anticipate next steps.
• Strong analytical skills; resourceful in researching and testing - ability to go beyond what is found in the manual.
• Client-focused; always put yourself in the shoes of the client to understand how a situation is impacting them.
• Strong relationship building skills - both with the clients we serve and internal FIS groups.

Nice-to-haves

• Experience with the HORIZON core banking system (preferred but not required).

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.