Banking Product Support Deposits Analyst

FIS

Full-time

Professional, Scientific, and Technical Services

About the position

The Client Support role at FIS focuses on utilizing banking expertise to assist clients with inquiries and support issues related to financial transactions, operational controls, and compliance. The position emphasizes a collaborative approach within a team of experienced bankers who understand both the software and the banking business, ensuring a unique customer experience throughout the client's lifecycle.

Responsibilities

• Handling customer inquiries and resolving support issues such as financial transactions, operational controls, and operational compliance.
• Providing expert, in-depth product support to customers.
• Recreating client issues in FIS test environments to provide the best solution to reported problems.
• Anticipating next steps in client objectives by asking probing questions.
• Troubleshooting problems with software applications and recommending corrective actions.
• Documenting customer information and recurring issues to support product quality programs and product development.

Requirements

• Ability to work independently and be a self-starter.
• Excellent communication skills (written and verbal).
• Strong problem-solving and research skills.
• Ability to anticipate next steps in client interactions.
• Strong analytical skills and resourcefulness in researching and testing beyond the manual.
• Client-focused mindset, understanding the impact of situations on clients.
• Strong relationship-building skills with clients and internal FIS groups.

Nice-to-haves

• Experience with the HORIZON core banking system (preferred but not required).

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.