Banking Product Support - Deposits Analyst

$52,760 - $86,000/Yr

FIS - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Banking Product Support - Deposits Analyst role at FIS involves utilizing banking expertise to assist clients with inquiries and support issues related to financial transactions, operational controls, and compliance. The position is part of a collaborative Client Support team that focuses on resolving client issues and enhancing their understanding of FIS software to improve customer service. Successful candidates will have a strong banking background and excellent problem-solving skills to provide in-depth product support.

Responsibilities

• Handling customer inquiries and resolving support issues such as financial transactions, operational controls, and compliance.
• Providing expert, in-depth product support to customers.
• Recreating client issues in FIS test environments to find solutions.
• Anticipating next steps in client objectives by asking probing questions.
• Troubleshooting software application problems and recommending corrective actions.
• Documenting customer information and recurring issues to support product quality and development.

Requirements

• Bachelor's degree in Commerce/Business or relevant experience.
• Ability to work independently and be a self-starter.
• Excellent written and verbal communication skills.
• Strong problem-solving and research skills.
• Ability to anticipate next steps in client interactions.
• Strong analytical skills and resourcefulness in research and testing.
• Client-focused mindset with strong relationship-building skills.

Nice-to-haves

• Experience with the HORIZON core banking system.

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.