Banking Product Support - Deposits Analyst

$55,530 - $90,510/Yr

FIS - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Banking Product Support - Deposits Analyst role at FIS involves utilizing banking expertise to provide exceptional client support. The position focuses on resolving customer inquiries related to financial transactions, operational controls, and compliance, while also troubleshooting software issues. Successful candidates will work collaboratively within a team of experienced bankers to enhance client experiences and ensure effective use of banking software.

Responsibilities

• Handling customer inquiries and resolving support issues such as financial transactions, operational controls, and operational compliance.
• Providing expert, in-depth product support to customers.
• Recreating client issues in FIS test environments to provide the best solution to reported problems.
• Anticipating next steps in client objectives by asking probing questions.
• Troubleshooting problems with software applications and recommending corrective actions.
• Documenting customer information and recurring issues to support product quality programs and product development.

Requirements

• Bachelor's degree in Commerce/Business or relevant experience.
• Ability to work independently and be a self-starter.
• Excellent communication skills (written and verbal).
• Strong problem-solving and research skills.
• Ability to anticipate next steps in client interactions.
• Strong analytical skills and resourcefulness in researching and testing.
• Client-focused mindset with strong relationship-building skills.

Nice-to-haves

• Experience with the HORIZON core banking system.

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.