Banking Services Operations Associate III - Retail Servicing Customer Support

$37,440 - $58,469/Yr

M&T Bank - Millsboro, DE

Full-time

Millsboro, DE

Credit Intermediation and Related Activities

About the position

The Banking Services Operations Associate III role at M&T Bank focuses on providing customer support through written and verbal communication. The associate will respond to customer inquiries, process account-related requests, and ensure compliance with banking regulations while maintaining high standards of service and internal controls.

Responsibilities

• Research and respond to customer inquiries, including mail and email.
• Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
• Process deposits for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
• Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
• Complete activities in a manner compliant with applicable laws and regulations, such as RESPA and FDCPA.
• Develop a proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
• Review and draft related procedures as requested.
• Draft communications to customers.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• High School diploma or equivalent (GED)
• Minimum of 2 years relevant work experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Nice-to-haves

• Associate's Degree
• M&T Bank Customer Servicing experience
• Knowledge of banking regulations

Benefits

• Competitive pay range of $18.00 - $28.11 Hourly (USD) based on experience and skills.