Bankruptcy Specialist Lead

About the position

As a OneMain Bankruptcy Specialist Lead, you will play a crucial role in providing quality service to our customers and merchants. This position involves handling inbound calls and working diligently to provide satisfactory resolutions based on approved strategies. You will engage in fact-finding analytical activities to ensure that all inquiries are addressed effectively and efficiently. In this role, you will be responsible for managing incoming calls from branch personnel, customers, and external vendors to resolve various inquiries. You will handle Trustee remittances, including balance procedures, and process bankruptcy notices, discharges, dismissals, reaffirmations, and file proof of claims. Additionally, you will manage incoming and returned mail, document requests, settled and paid accounts, credit balance reimbursements, and manual letter requests with appropriate enclosures. Completing invoice requests and filing reports and other internal documents will also be part of your responsibilities. You will perform preliminary research on unidentified payments and use your independent judgment to make surface decisions to resolve various situations. Analyzing customer and branch needs/requests will be essential in determining the best methods for resolving issues. You will provide analysis on unidentified payments, misapplied payments, and system rejects, and communicate effectively with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys, and banking institutions. Your ability to navigate systems effectively and document accounts accurately will be critical in this position. You will also research and resolve inquiries from internal/external customers or authorized third parties and process accounts requiring special handling.

Responsibilities

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle Trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Process incoming/returned mail and document requests
• Manage settled/paid accounts and credit balance reimbursements
• Complete manual letter requests with appropriate enclosures
• Complete invoice requests and file reports and other internal documents
• Perform preliminary research on unidentified payments
• Use independent judgment to make surface decisions and resolve situations
• Analyze customer and branch needs/requests and determine the best method of resolving issues
• Provide analysis on unidentified payments, misapplied payments, and system rejects
• Communicate with customers, OneMain Team Members, vendors, credit reporting agencies, attorneys, and banking institutions
• Effectively navigate systems and accurately document accounts
• Research and resolve inquiries from internal/external customers or authorized third parties
• Process accounts requiring special handling

Requirements

• High School Diploma/GED
• Preferred: Associate Degree
• 2 years of call center or administrative experience
• 1 year of bankruptcy experience or equivalent knowledge of 11 U.S.C. Bankruptcy Code

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days vacation per year, plus 2 personal days)
• Paid sick leave as determined by state or local ordinance
• Paid holidays (7 days per year)
• Paid volunteer time (3 days per year)