Banquet and Events Manager

Hilton - Columbia, MO

Full-time - Mid Level

Columbia, MO

Accommodation

About the position

Are you ready to elevate your career in hospitality? We are looking for a passionate and experienced Banquet Manager to take charge of our banquet operations at two prestigious Hilton properties: The Broadway DoubleTree and the Hampton Inn & Suites. This is a unique opportunity to be a key player in opening our brand-new tower at The Broadway DoubleTree, which will feature a breathtaking rooftop ballroom and state-of-the-art ground floor conference spaces. Your primary purpose as our Banquet Manager is to lead, supervise, and coordinate our dedicated banquet staff to deliver exceptional service for banquets, meetings, and other events. You'll ensure that every event runs smoothly and that our guests receive an unforgettable experience. In this role, you will directly supervise and coordinate the activities of workers engaged in preparing and serving banquets, meetings, and other events. You will be responsible for resolving customer complaints regarding food service and event experience, ensuring all guests leave satisfied. Quality control is paramount; you will inspect supplies, equipment, and work areas to maintain high standards of service and safety. Additionally, you will control and manage inventories of meeting room supplies and serving utensils/equipment, reporting any overages or shortages. You will also specify food portions, courses, production sequences, and workstation setups to streamline operations, while supervising and participating in the cleaning of kitchens, event spaces, and dining areas to uphold cleanliness standards. Flexibility is key, as you will take on any additional duties as needed to ensure guest satisfaction.

Responsibilities

• Directly supervise and coordinate the activities of workers engaged in preparing and serving banquets, meetings, and other events.
• Resolve customer complaints regarding food service and event experience, ensuring all guests leave satisfied.
• Inspect supplies, equipment, and work areas to maintain high standards of service and safety.
• Control and manage inventories of meeting room supplies and serving utensils/equipment, reporting any overages or shortages.
• Specify food portions, courses, production sequences, and workstation setups to streamline operations.
• Supervise and participate in the cleaning of kitchens, event spaces, and dining areas to uphold cleanliness standards.
• Take on any additional duties as needed to ensure guest satisfaction.

Requirements

• Experience in banquets or catering management.
• Strong leadership skills to motivate and manage a team of 20-30 employees.
• Attention to detail to ensure flawless execution of events.
• Flexibility to work a variety of shifts, including weekends and evenings.
• Ability to work well in a collaborative, high-energy environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount