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Concord Hospitality - Twinsburg, OH
posted 3 days ago
About the position
We are hiring a Banquet Captain. We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It's our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness. The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.
Responsibilities
- Provide exceptional guest service to all customers.
- Leads the team with motivation and direction and assures that all standards of quality are in place.
- Greet guests and be responsible for accommodating all guests' needs at the attendance of an event.
- Participate in good communication with guests with questions regarding the menu.
- Deliver food and beverages from staging areas to guests as needed to assist the team.
- Assist other servers during peak periods in delivering food and guest requests.
- Can train others on serving plated, and reception style meal services (training provided).
- Anticipate guest's needs and monitor the guests dining experience to ensure satisfaction with food and service.
- Respond promptly and courteously to any requests.
- Oversee Setup, execution, and clean-up for an event.
- Performs side work to prepare for upcoming events.
- Assures all service areas are kept clean and safe at all times.
- Maintain a professional and personable appearance.
- Perform other duties as assigned.
Benefits
- Competitive wages
- Medical/dental/vision plans
- Life insurance
- Short-term/Long-term disability options
- 401K options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development
- Career advancement opportunities
