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Santa Cruz Beach Boardwalk - Santa Cruz, CA

posted 23 days ago

Full-time - Mid Level
Santa Cruz, CA
Amusement, Gambling, and Recreation Industries

About the position

Seeking a candidate with integrity, is reliable, and maintains a positive outlook in all situations to help oversee all contracted banquets, bars, and all variety of events. They lead, train, and coordinate the events team to ensure top-notch experiences for clients. Additionally, they assist with administrative tasks like scheduling, payroll, budgeting, and communication with vendors. Collaborating with the Banquet & Event Operations Manager and Supervisors, Sales team, and Chef/Culinary Operations Manager, they strive to meet client expectations and forecast staffing needs effectively. This position demands strong organizational skills, clear communication, and a dedication to maintaining high standards in event management.

Responsibilities

  • Ensure that banquets and events are coordinated and executed to the highest level of professionalism.
  • Read and execute events based on Event Planner documents (BEOs).
  • Assist as liaison between sales department, chef/kitchen manager and event management team to ensure that the clients' expectations are met.
  • Help Banquet & Event Operations Manager to manage, supervise, train, evaluate, schedule, and motivate event, facility service, and bar staff.
  • Assist Banquet & Event Operations Manager with staff planning, staff scheduling, updating staff timecards, staff documentation, and administrative work.
  • Ensure the quality and maintenance of the event facilities and equipment.
  • Perform Events Manager duties as required.
  • Ensure safety of clients and staff by watching for potential safety hazards including intoxication during an event.
  • Attend regular Events team meetings.
  • Prepare event summaries, evaluate to ensure operational standards were met.
  • Other duties as assigned.

Requirements

  • Minimum of three years of supervisory experience in banquet or restaurant settings.
  • At least one year of experience in event management and bartending.
  • Excellent organizational and interpersonal skills.
  • Ability to serve as a team leader, communicate clearly, resolve conflicts and manage expenses.
  • Proficiency in computer operations for data management, including scheduling, auditing payroll, report writing, and creating Standard Operating Procedures (SOPs).
  • In-depth understanding of banquets and adherence to food safety (HACCP) standards.
  • Comprehensive knowledge of liquor laws, labor laws, and safety regulations.
  • Strong leadership abilities, including team management and staff evaluation.
  • Exceptional customer service skills with a focus on client satisfaction and conflict resolution.
  • Clear and concise verbal and written communication skills.
  • Analytical mindset for policy and procedure evaluation to continuously improve event quality.
  • Commitment to maintaining a professional appearance.

Nice-to-haves

  • Experience in implementing SOPs to streamline operations and enhance efficiency.
  • Mastery of banquet, conference, trade show, and meeting setups.

Benefits

  • Possess and maintain a valid California U.S. Driver's License at the time of hire.
  • Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California's minimum liability insurance requirements.
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