Banquet Houseperson

Colcord Hotel - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

The Banquet Houseperson at Colcord Hotel is responsible for maintaining cleanliness and orderliness in hotel facilities, particularly in relation to banquet functions. This role involves setting up and breaking down events according to specific instructions, ensuring a positive guest experience through meticulous cleaning and maintenance of all areas used for banquets.

Responsibilities

• Coordinates cleaning schedule according to Housekeeping, Event Space and Restaurant Operations.
• Dusts both low and high areas.
• Wipes down or cleans various surfaces.
• Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors.
• Removes and properly disposes of discarded materials.
• Ensures that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are always clean and tidy.
• Restocks all linen and storage closets on daily basis.
• Restocks all cleaning supplies on daily basis.
• Restocks all supplies that are needed for guestrooms and housekeepers' carts.
• Assists Housekeeping Room Attendants with heavy lifting and trash removal.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements.
• Operates commercial equipment, including but not limited to, carpet extractor, floor buffer, and wet/dry vacuums.
• Maintains complete knowledge of correct maintenance and use of equipment.
• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.
• Set-up tables, chairs, podiums, staging, risers, dance floors, signs, decorative elements, and other banquet equipment for meetings, private dining and catering events in accordance with customer contract requirements as needed.
• Ability to read and follow Banquet Event Order instructions and diagrams.
• Properly clean and set meeting rooms and banquet functions per specifications BEO or as given by Banquet Management including vacuuming, cleaning walls and windows/mirrors.
• Transport and store all tables, chairs and other equipment needed for setting up and tearing down banquet functions.
• Performs basic repair and maintenance of facilities, guest rooms and public spaces.
• Ensures security of any assigned keys.
• Constant awareness of hazardous conditions or safety hazards and report to management.
• Reports accidents, injuries, and unsafe work conditions to supervisor.
• Understands the emergency procedures for the Housekeeping department and the entire Hotel.
• Follows all of Company safety and sanitation policies.
• Provides guests with the utmost in service and courtesy.
• Completes guest requests in a timely and professional manner.
• Remains alert, courteous and helpful to guests and co-workers at all times.

Requirements

• Fluency in English.
• Ability to read room numbers, dates, interpret Banquet Event Orders and basic instructions.
• Ability to use a computer and portable electronic devices.
• Ability to handle multiple tasks and maintain a pleasant/friendly outgoing personality.
• Ability to effectively communicate with management and peers.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Displays commitment to the Company by demonstrating initiative toward assigned tasks and willingness to learn.
• Must be available to work varied shifts, including weekends and holidays.
• Ability to follow instructions accurately and work with a minimum of supervision.
• Ability to maintain excellent attendance and punctuality.
• Ability to be well groomed, clean and neat.
• Organizational skills.