Banquet Lead - Specializing in Audio Visual

$41,600 - $47,840/Yr

AC Hotel Lansing - Lansing, MI

Full-time - Entry Level

Lansing, MI

101-250 employees

About the position

The Banquet Lead - AV Specialist at AC Hotel Lansing is responsible for overseeing the execution of events, ensuring exceptional guest experiences, and leading the banquet team. This role involves coordinating audio-visual setups, food and beverage service, and maintaining high standards of service and operational excellence.

Responsibilities

• Supervising the Banquet team with enthusiasm and clear direction.
• Partnering with the Banquet Manager to ensure all event details exceed guest expectations.
• Providing outstanding service to guests and ensuring their needs are met throughout events.
• Overseeing setup, execution, and cleanup of events to ensure smooth operations.
• Assisting with food and beverage delivery as needed during events.
• Training team members on serving plated and reception-style meals.
• Performing side work to prepare for upcoming events and maintaining cleanliness in service areas.
• Responding promptly to guest and team member requests.

Requirements

• Experience in a banquet or event setting, preferably in a leadership role.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Ability to anticipate guest needs and monitor satisfaction during events.
• Knowledge of audio-visual equipment and setups is a plus.

Nice-to-haves

• Previous experience in hospitality or customer service roles.
• Familiarity with food and beverage service standards.

Benefits

• Competitive wages ranging from $20-23.00/hour.
• Comprehensive medical/dental/vision plans.
• Life insurance and short/long-term disability options.
• 401K options with employer contributions.
• Tuition assistance for further education.
• Discounted room rates at Concord managed hotels.
• Training and development opportunities for career advancement.