Banquet Server

Marriott International - Phoenix, AZ

Full-time

Phoenix, AZ

Accommodation

About the position

The position involves preparing and serving food and beverages for banquet events, ensuring a high level of service and guest satisfaction. Responsibilities include setting up food stations, communicating dietary needs to the kitchen, maintaining cleanliness, and adhering to safety protocols. The role requires a focus on guest interaction and teamwork to create a positive dining experience.

Responsibilities

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables, action stations, buffets, service carts, dessert table/carts, and cordial carts.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Ensure courses are cleared and tables are properly crumbed.
• Respond to and try to fulfill any special banquet event arrangements.
• Replenish buffet items to ensure consistency and freshness in presentation.
• Monitor tableware to ensure it is presentable to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Bus tables by removing and separating tableware, plateware, glassware, and flatware.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.
• No specific license or certification required.