Banquets Server

Wind Creek Chicago Southland - East Hazel Crest, IL

Full-time - Entry Level

East Hazel Crest, IL

About the position

The Banquet Server at Wind Creek Chicago Southland is responsible for delivering exceptional food and beverage service in a banquet setting. This role emphasizes friendly engagement with guests, ensuring their needs are met while maintaining a clean and organized service area. The position requires effective communication and a commitment to providing high-quality service, contributing to a positive dining experience.

Responsibilities

• Meets and exceeds customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Provides the highest quality of service at all times to guests
• Reads a Banquet Event Order (BEO) and completes setup accordingly
• Sets tables correctly and uniformly with clean linens, silverware, china, and glassware
• Cleans and fills table complements such as salt and pepper shakers and bread baskets
• Pours wine using the method shown in training
• Knows the menu for each function and explains ingredients and preparation methods to guests
• Keeps station neat and clean during service
• Patrols assigned station, refilling water and coffee, and checking on guests
• Serves food, coffee, water, and other beverages to customers
• Receives customer orders for food or beverages that vary from the set menu
• Refers complaints on food and/or service to the Banquet Manager
• Cleans banquet rooms and areas during and after functions
• Uses proper clearing and tray breakdown procedures
• Returns reusable table complements and condiments for cleaning and refilling
• Performs additional duties as assigned

Requirements

• High School diploma or GED required or currently enrolled in a GED program
• Must be twenty-one (21) years of age or older
• One (1) year experience in a full-service restaurant or banquet environment
• Ability to perform all aspects of the position including setup and cleaning
• Must pass job interview and guest service audition
• High level of maturity, dependability, and punctuality
• Effective communication skills in English, both verbally and in writing
• Completion of Responsible Vendor Alcoholic Beverage Service and BASSET training
• Completion of ServeSafe Sanitation training
• Ability to transport large trays weighing up to 40lbs through crowded areas
• Knowledge of appropriate table settings, service ware, and menu items
• Ability to stand, walk, and move about during entire shift
• Ability to push/pull food carts and equipment weighing up to 250lbs
• Willingness to work odd hours including nights, weekends, and holidays
• Willingness to travel for training as required
• Must have an Occupational License or ability to obtain one
• Willingness to work in a smoke/secondary smoke environment

Benefits

• Employee benefits and perks as outlined by the company