Bar/Lounge Server Assistant (PT) 3.8 3.8 out of 5 stars Menlo Park, CA $18.54 - $22.61 an hour - Part-time Rosewood Hotel Group 199 reviews Profile insights Find out how your skills align with the job description Certifications Do you have a valid Food Handler Certification certification? Yes No Skills Do you have experience in Restaurant experience ? Yes No Education Do you have a High school diploma or GED ? Yes No Languages Do you know English ? Yes No Job details Here's how the job details align with your . Pay $18.54 - $22.61 an hour Job type Part-time Shift and schedule Weekends as needed Holidays Full job description General Information Country/Region United States of America Province/City Menlo Park, CA Location Rosewood Sand Hill Department Food & Beverage - Services Job Type Part-time Job Description OVERVIEW/BASIC FUNCTION: The Server Assistant is responsible for providing refined, luxurious service and guest satisfaction according to the standards of the property. The Server Assistant will handle delivering food to guests as well as assisting servers with service. RESPONSIBILITIES: Maintains knowledge of all menu items and specials and general description of all food and beverage items and explains general description to guests. Maintains detailed knowledge of table set up and service, using correct glassware, utensils, settings and garnishes. Maintain knowledge of correct maintenance and use of equipment. Use equipment only as intended. Utilizes proper food handling and food service techniques for safe food service. Assists the server in taking food and beverage orders in a congenial and timely manner and ensures accurate entry and delivery of order. Maintain basic knowledge of P.O.S. and manual systems. Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow associates. Maintain positive guest relations at all times. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Works closely with the expeditor to prepare for the food running. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Meets service standards at all times. Practices all safety and loss prevention procedures. Ensures tables are well maintained and hygienic at all times. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Remove soiled wares from tables as assigned and transport to dishwashing area. Sets up and cleans the dining areas while maintaining or exceeding hospitality and service standards. Meets or exceeds standards of appearance, cleanliness, personal sanitation and hygiene. Completes side work duties as dictated by management. Works with various outlets and departments to assist with food delivery and other tasks as needed to support the operation. Other duties as assigned. QUALIFICATIONS: Experience: Previous experience working as a food runner, server assistant, or host in a fine dining restaurant or in a luxury hotel environment preferred. Education: High school diploma or equivalent preferred education. General Skills: Excellent written, verbal, and group presentation communication skills and command of the English language. Ability to effectively interact with individuals or small groups of people. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas. Language: Bilingual communications abilities a strong plus. Physical Requirements: Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicates to guests and co-workers to their understanding. Licenses & Certifications: California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred. equipment. Use equipment only as intended. Utilizes proper food handling and food service techniques for safe food service. Assists the server in taking food and beverage orders in a congenial and timely manner and ensures accurate entry and delivery of order. Maintain basic knowledge of P.O.S. and manual systems. Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow associates. Maintain positive guest relations at all times. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Works closely with the chef to prepare the pass for expediting. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Meets service standards at all times. Practices all safety and loss prevention procedures. Ensures tables are well maintained and hygienic at all times. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Remove soiled wares from tables as assigned and transport to dishwashing area. 3/18/24 Sets up and cleans the dining areas while maintaining or exceeding hospitality and service standards. Meets or exceeds standards of appearance, cleanliness, personal sanitation and hygiene. Completes side work duties as dictated by management. Works with various outlets and departments to assist with food delivery and other tasks as needed to support the operation. Other duties as assigned. QUALIFICATIONS Previous experience working as a food runner, server assistant, or host in a fine dining restaurant or in a luxury hotel environment preferred. Excellent written, verbal, and group presentation communication skills and command of the English language. Bilingual communications abilities a strong plus. Ability to effectively interact with individuals or small groups of people. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas. Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicates to guests and co-workers to their understanding. Must have a flexible schedule that requires days, nights, weekends and holidays. High school diploma or equivalent preferred education. Licenses & Certifications: California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The pay scale for this position is between $18.54 and $22.61/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.