BARC CUSTOMER SERVICE REPRESENTATIVE III (Rescue Coordinator)

Industrial Development Authority Of The City Of Houston Missouri • Houston, TX

443d • $41,371 - $49,920

About The Position

The BARC Customer Service Representative III (Rescue Coordinator) is responsible for coordinating the logistics of transferring animals to rescue partners, both locally and nationally. This role involves hands-on work with animals, including walking and loading them into transport vehicles, while also collaborating with various departments to ensure the best outcomes for shelter animals. The ideal candidate will be a problem solver who enjoys logistical coordination and direct interaction with animals, contributing to the mission of saving lives.

Requirements

• Requires a high school diploma or a GED.
• Three years of administrative or customer service-related experience are required.

Nice To Haves

• Excellent customer service skills.
• 2+ years of Microsoft Office skills.
• Experience working with the public.
• Experience working with animals.
• Ability to multitask in a high-volume environment.
• Availability to work a flexible schedule if needed.
• Excellent computer skills and the ability to learn new software and programs.
• Extremely detail-oriented.

Responsibilities

• Coordinates rescue placement logistics with rescue organizations.
• Work in conjunction with other shelter team members to plan the dates and times of rescue pickups.
• Prepare transport paperwork and ensure all animal records are entered into the shelter database system.
• Communicate with rescue organizations to ensure smooth transactions.
• Recruit and maintain relationships with both current and prospective rescue organizations, and regularly communicate via phone and email.
• Supplement animal care duties such as but not limited to walking dogs, loading dogs and cats into vehicles for Rescue Transfers.
• Collaborate with medical staff to advise partners on treatments that are necessary for transfer animals.
• Maintain surgery calendar, schedule surgeries for animals coming back from rescue partners that require spay/neuter or amputation.
• Evaluate animals' behavior and medical condition to inform rescue partners of the animal's needs.
• Capture pictures and videos of animals in the shelter for better marketing.
• Send detailed emails to rescue partners to notify them of the animals in Urgent and Emergency situations.
• Work in conjunction with the medical team to create a euthanasia list.
• Demonstrate a high degree of integrity and enforce/uphold all BARC policies.
• Assist in other outreach areas as necessary and or other special duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED