Breckenridge Grand Vacations - Breckenridge, CO
posted 4 days ago
About the position
Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. Ullr Café seeks a seasonal PT barista. This position is a customer service based barista job where you will be making specialty coffees, cocktails and more for our guests and owners. The application window closes on Sunday, January 5th. In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized us as a national top workplace. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our three-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package.
Responsibilities
- Welcome all customers with enthusiasm.
- Prepare foods such as baked goods or sandwiches.
- Grind and brew coffee before Café opens and throughout the day.
- Prepare drinks by following recipes and preparation techniques.
- Clean and restock all items in display case, behind the counter, and at self serve station.
- Follow all operational policies and procedures, including those for cash handling and safety.
- Anticipate customer and store needs by constantly evaluating environment.
- Uphold Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.
- Be the 'End of the Line' and resolve every situation inherited, not passing it along, whenever possible.
- Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
- Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
- Respond promptly to all email and voicemail correspondence.
- Maintain a positive working relationship with all contacts, always being helpful and courteous.
- Adhere to Company appearance standards at all times, dress professionally and wear name badge when required.
- Attend and participate in company-wide training sessions and department staff meetings.
Requirements
- High school diploma or general education degree (GED); or one to two years related experience and/or training, or equivalent combination of education and experience.
- Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.
- Ability to utilize appropriate programs using a mobile device.
- Can operate office equipment (copier, fax, scanner, phone, and calculator) and has good understanding of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) with minimum one year use of these programs.
- Must be comfortable with search engines and navigating the internet.
- Ability to speak, read, write and interpret in English.
- Ability to read and interpret business correspondence, job descriptions, maintenance and operating instructions, procedures, professional journals and periodicals, regulations, routine reports, rules, safety instructions and schedules.
- Ability to write business correspondence, instructions, job descriptions, memos, procedures, routine reports and schedules.
- Ability to speak effectively and present information to guests, owners, other employees of the organization, management, outside vendors and the general public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Nice-to-haves
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position.
- Provide exceptional customer service and anticipate needs.
- Be empowered to make GRAND vacations.
- Pay attention to detail and demonstrate accuracy and thoroughness.
- Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary.
- Strive to build knowledge and skills, sharing expertise with others.
- Remain calm and empathetic in situations that can be challenging.
- Give and receive feedback and ask for clarification when necessary.
- Treat people with respect and consideration.
- Approach others in a tactful manner.
- Take initiative and perform tasks without being asked.
- Use equipment and materials properly.
- Observe safety procedures and report potentially unsafe conditions.
Benefits
- Group life insurance
- Health, vision, and dental insurance plans
- Retirement plan
- Twice yearly bonus
- Employee recruiting bonus
- Tuition reimbursement program
- Professional development
- Employee Wellness programs to support physical and mental health
- Sustainability programs to support the health of the planet
- Programs for ski/rec center passes and ski medallions
- Lodging and purchase discounts
- Outdoor gear discounts
- Access to BGV's Ball Arena suite in Denver for concerts and events
- Rockies, Avalanche, Nuggets and Rapids tickets
- Access to local events
- Employee outings
- Team sports
- Discounted vacations through Interval International
- The legendary BGV Holiday Party
