About the position
The Bartender at HMSHost in Pittsburgh International Airport is responsible for providing exceptional service to customers by greeting them, taking drink and food orders, and preparing a variety of beverages including cocktails, beer, and other drinks. This role requires a strong focus on customer service, ensuring that all guests receive the highest quality of service at all times. Bartenders must communicate effectively with the manager on duty and servers regarding ticket times and any potential issues that may arise during service. This position is non-exempt and typically reports to the Store Manager, Assistant Store Manager, or General Manager, depending on local requirements. In addition to taking orders and mixing drinks, the Bartender is responsible for collecting payments and operating cash registers in accordance with company cash handling policies. They must ensure that the bar area is clean, sanitized, and well-stocked, adhering to all safety and sanitation policies. Bartenders are also required to follow alcohol awareness procedures to prevent intoxication and manage intoxicated guests appropriately. This role may involve lifting and moving items up to 40 pounds and requires the ability to stand, walk, bend, and twist throughout the shift. The ideal candidate will have at least one year of bartending experience, preferably in a high-volume or fast-casual dining environment. Knowledge of beer, wine, and spirits, along with their preparation and presentation, is essential. Bartenders must demonstrate a friendly, enthusiastic, and outgoing demeanor while interacting with customers and coworkers. They should also be able to read and comprehend instructions and policy documents, as well as converse comfortably with customers.
Responsibilities
- Greet customers and take food and drink orders.
- Provide information about products and look for opportunities to up-sell.
- Follow recipes and product directions for mixing beverages.
- Collect payments and operate cash registers for drinks and food served.
- Secure all monies at the end of each shift according to cash handling policies.
- Follow alcohol awareness procedures to prevent intoxication and manage intoxicated guests.
- Ensure a clean, sanitized, and well-stocked bar area.
- Adhere to all company safety and sanitation policies and procedures.
Requirements
- Must meet state minimum age for serving alcoholic beverages.
- At least 1 year of closely related bartending experience required.
- Experience in a high volume or fast casual dining restaurant environment preferred.
- Knowledge of beer, wine, and spirits, as well as their preparation and presentation.
- Ability to interact with the public and coworkers in a friendly and enthusiastic manner.
- Ability to speak, read, and comprehend instructions and policy documents.
- Ability to lift and/or move up to 40 pounds.
- Ability to walk, bend, twist, and stand to perform normal job functions.
Nice-to-haves
- Cash handling experience preferred.
- Customer service experience preferred.
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Employee discount
- Referral program
