US Tech Solutions - Bristol, CT
posted 3 months ago
The Basic Entry Level Technical Support Analyst position at US Tech Solutions is designed for individuals who are looking to start their careers in a fast-paced media operations environment. This role is primarily focused on providing Level 1 support and incident management for client Technology's internal stakeholders. The Support Center operates 24/7, ensuring the availability of services and quick restoration of operations when incidents occur. As a Technical Support Analyst 1 Contractor (TA1C), you will be the first point of contact for incident reporting, requiring a solid understanding of streaming media, IT, and production support. In this role, you will be responsible for gathering and analyzing incident information through direct communication with callers and stakeholders, as well as interpreting monitoring data. Your ability to assess the scope and impact of incidents will be crucial, as you will provide Tier 1 troubleshooting support and escalate issues to Level 2 support when necessary. Documentation is a key aspect of this position, as you will actively participate in incident management processes, ensuring that all incidents are well-documented and tracked throughout their lifecycle. This structured approach will help minimize disruptions and maintain high service availability. The position requires a commitment to working full-time onsite in Bristol, CT, with specific shift hours that include late nights and early mornings. This is an entry-level role suitable for recent graduates or individuals with up to one year of experience in a technical support capacity. The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a basic understanding of incident management processes. Overall, this position offers a unique opportunity to gain hands-on experience in a dynamic environment while contributing to the success of client Technology's operations.