About the position
The AAA Upper Marlboro Roadside Assistance Team is seeking a dedicated Battery and Light Service Driver to join their ranks. This position offers a unique opportunity for individuals who enjoy working outdoors, helping others, and making a significant impact in their community. As a Battery and Light Service Driver, you will be responsible for providing mobile battery services, adhering to established guidelines and quality control procedures. Your role will involve performing diagnostic tests, recommending solutions, and selling and installing batteries in various types of vehicles. You will also be expected to stay updated on battery options and sales techniques to enhance service delivery. In addition to battery services, you may be required to provide lock-out assistance, fuel delivery, battery jump starts, and tire change services, all while ensuring the safety and satisfaction of our members. Effective communication is key, as you will need to keep members informed throughout the service process. You will also be responsible for accurately entering call information into in-truck technology, processing payments, handling cash, and completing necessary reports. Conducting vehicle and equipment inspections to ensure safe operating conditions is also a critical part of your responsibilities. This position not only offers a competitive base rate but also includes opportunities for overtime during peak seasons, individual monthly bonuses, and a comprehensive benefits package. You will receive paid training and uniforms, and have the chance to accrue over three weeks of Paid Time Off (PTO) in your first year, along with health, dental, vision, and life insurance. Additionally, the company provides tuition reimbursement for professional development and a complimentary AAA membership, which includes product and service discounts.
Responsibilities
- Provide mobile battery services using established guidelines and quality control procedures.
- Perform diagnostic tests and recommend solutions including sales of batteries and installations in various types of vehicles.
- Keep abreast of battery options and sales techniques.
- Provide lock-out, fuel delivery, battery jump starts, and tire change services as needed.
- Communicate effectively with members to keep them informed and ensure their safety.
- Make sound decisions regarding the safe service of vehicles and accommodate member needs.
- Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
- Conduct vehicle and equipment inspections to ensure safe operating conditions and compliance with requirements.
- Ensure that the fleet vehicle and all equipment are adequately secured at all times.
Requirements
- Must be at least 21 years old.
- Completion of a high school diploma or equivalent.
- Valid driver's license with a satisfactory driving record and the ability to operate passenger vehicles and trucks with automatic and manual transmissions.
- Must have the ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
- 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
- Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
- Must successfully complete required departmental training courses within 60 days of hire.
- Knowledge and skills to perform various diagnostic tests, recommend solutions, and sell and install batteries in various types of vehicles.
- Ability to communicate effectively in writing, verbally, and using assigned technology.
- Ability to use hand tools to provide service.
- Basic skills using email and GPS (Global Positioning Systems).
- Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
- The ability to lift and carry equipment weighing up to 75 pounds; bending, kneeling, and balancing to inspect vehicles and change tires; pushing vehicles on occasion.
Nice-to-haves
- Experience in a customer service role is preferred.
- Familiarity with automotive tools and equipment.
Benefits
- Competitive base rate of $23.05/hour; paid on a bi-weekly basis
- Overtime opportunity during peak season
- Individual monthly bonus potential
- Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
- 8 Paid Holidays
- 401(k) plan with company match up to 7%
- Health, Dental, Vision, & Life Insurance
- Tuition reimbursement up to $5250/year and professional certifications
- Complimentary AAA Membership (inclusive of products & service discounts)
- PAID training to qualified candidates
- PAID uniforms
