Bay Club Associate

The Bay Club - San Diego, CA

San Diego, CA

Amusement, Gambling, and Recreation Industries

About the position

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Responsibilities

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Provide membership sales team with guest/prospect lead contact information
• Operate cash register and process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Create and serve food and beverage items in the Café
• Promote daily specials and encourage upgrades to each order
• Maintain a clean, safe work environment according to State and Local food safety standards
• Greet members and guests upon arrival to the Pool Area
• Act as a Host in the designated area or event space
• Work with the F&B team to offer food and drinks from designated food outlets
• Assist with maintaining refreshment stations and provide towels as needed
• Warmly greet each member in the Parking Garage
• Audit cars parked in garage when necessary
• Assist in maintaining the cleanliness and stock levels throughout the Club
• Detail cleaning and preventive maintenance responsibility
• Assist with laundry functions that include collecting, washing, drying, and folding towels
• Communicate timely and follow up, as appropriate
• Active participation in required events, programs, meetings and trainings