BBT IV - Field Service Lead (70004573)

Altice USA - Oakland, NJ

Full-time - Entry Level

Oakland, NJ

Telecommunications

About the position

The Field Service Technician IV Lead at Optimum is responsible for overseeing advanced technician assignments, including the testing and implementation of new products. This role serves as an escalation point for complex tasks and provides guidance and support for high-level projects. The technician will also mentor lower-level technicians and ensure smooth operations in the field, delivering high-quality service and troubleshooting during installations and service calls.

Responsibilities

• Perform advanced troubleshooting at the time of installation and on scheduled service calls.
• Provide guidance and assistance to technician level BBTIII and below.
• Perform complex residential and commercial installation and service.
• Install, test, and service complex services including home security, fire alarms, commercial data, PON, commercial phone, static IP, and PRI.
• Install and configure NexGen and other Bulk account networks.
• Collaborate with colleagues from all departments to improve efficiency and overall service delivery.
• Provide training updates and reports to the supervisor, identifying possible knowledge gaps.
• Demonstrate positive leadership skills and manage company escalations and customer complaints.

Requirements

• High School Diploma or equivalent.
• Valid driver's license and driving record within Company standards.
• In-depth knowledge of performance metrics.
• Proficient with Microsoft Office software (Word, Excel, Outlook).
• Ability to analyze problems using advanced tools and test equipment.
• Excellent communication and leadership skills.
• Demonstrated organizational and time-management skills.
• Proven track record of effective decision-making skills.

Nice-to-haves

• Home security installation experience preferred.
• Proven work experience as a team leader preferred.

Benefits

• Full-time employment with a stable company.
• Opportunities for career progression within the field service career path.