BDC SALES AGENT

VW Audi of Chattanooga • Chattanooga, TN

333d

About The Position

The Internet Salesperson is responsible for selling new automobiles, including cars, trucks, and vans, by obtaining and responding to internet leads while meeting dealership gross profit, volume, and customer satisfaction standards. This role involves various duties such as responding to customer requests, providing vehicle details, setting appointments for test drives, and ensuring customer understanding of vehicle features and paperwork upon delivery. The position emphasizes maintaining customer relationships and following established sales procedures.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Current, valid driver's license; satisfactory Motor Vehicle Report (MVR) acceptable to the company's insurance company.

Responsibilities

• Responds to customer requests from the internet lead system and determines make, type, and quality of vehicle desired.
• Provides details about features and suggests optional equipment for customer to purchase.
• Researches availability of models and optional equipment using computer database.
• Sets appointment with customer to come to the dealership to demonstrate the vehicle, via a test-drive.
• Consults with Sales Manager when necessary; never allowing a customer to walk without first consulting with a Sales Manager.
• Delivers new vehicle to customer, ensuring understanding of operating features, warranty, and paperwork.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system and makes follow up calls to potential customers.
• Follows established selling steps and selling policies and procedures.
• Remains knowledgeable of new products, features, accessories, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED